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Contact Info
Hours
Monday–Friday, 9am–6pm EST
Response Time
Within 24 hours
Frequently Asked Questions
How quickly will you respond to my message?
We respond to all inquiries within 24 hours, Monday through Friday. For urgent matters, use live chat during business hours.
Can I book a free consultation?
Yes — click "Book a Consultation" above to schedule a free 30-minute call with one of our publishing specialists.
Do you work with non-native English speakers?
Absolutely. Many of our authors are non-native speakers. Our editing team ensures polished, natural-sounding English in every manuscript.
What should I bring to a consultation?
Just your book idea. We'll walk you through goals, target audience, timeline, and the right plan for your project.
Is my book idea kept confidential?
Yes. All conversations and project details are covered under our standard NDA, available upon request.
Can I upgrade or change my plan after signing up?
Absolutely. You can upgrade or downgrade at any time from your account settings. Changes take effect at the next billing cycle.
How long does the writing process take?
Typical timelines range from 6 to 12 weeks depending on manuscript length and complexity. AI-assisted drafts are usually ready within 2 weeks.
Do I keep the rights to my book?
Yes — always. You retain 100% of your intellectual property, copyrights, and royalties. We never take a stake in your work.
What formats will my finished book be in?
We deliver EPUB, MOBI, PDF, and print-ready files as standard. Audiobook and hardcover formats are available on Pro and Agency plans.
What if I'm not happy with the result?
We offer unlimited revisions until you are satisfied. Our goal is your complete happiness with the final product.